Report: 70% of merchants now charge return fees

Return fees are now commonplace for online merchants, and customer loyalty has yet to be impacted.

The majority (70%) of merchants now charge return fees, up from 65% last year, according to the 2025 State of Ecommerce Returns Report from commerce operations platform Loop, based on over 13 million returns across 4,000 Shopify merchants. Merchants have achieved an 11.5% average return rate so far in 2025, while converting 19% of returns into exchanges...