Here`s how the COVID-19 pandemic impacted drive-thru operations at quick-service restaurants

The annual study of drive-thru performance of 10 major brands also took a look at how restaurants are implementing COVID-era precautions

Market research agency and mystery shopping company SeeLevel HX has released its 20th annual QSR Drive-Thru report, a breakdown of drive-thru performance from 10 major quick-service brands. This year, the study took a look at a brand-new factor in analyzing drive-thru operations of major brands: the COVID-19 pandemic. The study broke down the percentages of brands surveyed that followed specific COVID-era safety protocols, from employees wearing masks and gloves, to how they handled contactless pickup.

RSK: I guess if you are worried that much about a person handing you your bag of food (you can always wash your hands and wear a mask) then I would not go to that fact maybe not even go out at all until you feel safe...or go with delivery, however they have to touch your food at some point in time as well. Still think most transmissions come from droplets from humans not so much from touch. You have to inhale the virus.

- - Volume: 8 - WEEK: 41 Date: 10/6/2020 8:50:57 AM -