Drive-thru times at fast-food chains slow by nearly 30 seconds as demand soars during pandemic, study finds

Key Points
  • Average drive-thru times slowed down by nearly 30 seconds across 10 national fast-food chains, according to the annual study by SeeLevel HX.

  • The coronavirus pandemic has pushed many consumers to favor drive-thru lanes as a safer and more convenient option.

  • The study also showed for the first time that digital menu boards, which it said 23% of locations were using, resulted in faster drive-thru times, shaving off an average of 12.3 seconds....
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RSK: God forbid if you lose 30 seconds waiting for your meal...You probably didn`t even know it since you were texting or tweeting on your phone and totally clueless that you should move ahead 2 cars...

Ken Notes: The issue is not the order to delivery time, it is the fact that ther are 20 cars ahead of you. We need more like Portillo’s where the come to the car during rush hours...



- - Volume: 8 - WEEK: 41 Date: 10/6/2020 8:16:38 AM -