Pizza Giants Take Radically Different Tacks When It Comes To Online Delivery

For pizza makers, order delivery used to be simple. Customers would call the pizza joint, then wait for a delivery person to show up. Now online ordering, which is revolutionizing the fast-casual and fast-food restaurant business as a whole, is impacting the giant pizza chains, as well as smaller operators, with unclear results for the restaurants.

In particular, the No. 1 and No. 2 U.S. pizza brands, Pizza Hut and Domino`s Pizza, are taking opposite approaches to online orders...

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RSK: This is very interesting and I see the dynamics working here. If more than 60% of your business is delivery why have a large brick n mortar presence? Seems most people in this food need it now segment want the portability/flexibility of eating at home with the come and go family and we all know there is nothing better than cold pizza in the morning.