Everyone’s Talking About Omnichannel, but Who’s Doing It Right?


Everyone’s Talking About Omnichannel, but Who’s Doing It Right?


A couple of weeks ago, Crown Retail Services‘ Stephen Stephanou told the Real Estate Board of New York commercial brokerage retail committee that he is helping Nordstrom find a few retail spaces in New York City—on a short-term basis—for its inventory-less service concept, Nordstrom Local.

The Seattle-based company’s Nordstrom Local locations—there are three in Los Angeles and they occupy up to a few thousand square feet, a fraction of the average 140,000-square-foot Nordstrom store—are just part of the fashion retailer’s omnichannel approach...

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RSK: The worst process for me is returning something I bought online that does not have a brick n mortar location near me. I think someone could start up a return center and charge a fee to help customers return items. Just saying...tis the season.

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- - Volume: 6 - WEEK: 48 Date: 11/27/2018 8:50:06 AM -