Mea culpa: A business should own up to customer service flub


Mea culpa: A business should own up to customer service flub


NEW YORK (AP) — Erika Wasser and her staffers arrived for a big appointment — hair and makeup for a bridal party of 11 — to realize someone had goofed and the salon space they share in a Miami hotel wasn’t available that day. And the bride was expected in an hour.

“We messed up HUGE,” is how Wasser, owner of nine Glam+Go salons in three cities, remembers the Saturday a year ago. She quickly pulled out her credit card, reserved a suite in the hotel, and “the bridal party and our team literally transported everything — dryers, chairs, everything basically not nailed down — from our salon and recreated an en suite Glam+Go.”...

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RSK: Wow...there is a great message here for all of us...except those of you who do not mess up now and then.

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- - Volume: 6 - WEEK: 31 Date: 7/31/2018 7:45:14 AM -