Taco Bell is adding 1,000 drive-thru `bellhops` as chain tweaks traditional and Cantina stores for a post pandemic world


Taco Bell is adding 1,000 drive-thru `bellhops` as chain tweaks traditional and Cantina stores for a post pandemic world



More than a year after proposing a plan to roll out dine-in-focused lifestyle stores, Taco Bell is tweaking its store development plans.

The Irvine, California-based fast-food chain said Tuesday that its next 1,000 restaurants will be modernized with features that reflect growing consumer demand for convenient, contactless ordering, a trend accelerated during the pandemic. New format stores will feature order-taking bellhops at the drive-thru and kiosk-only ordering. Modifications are also being made to the chain`s dine-in-focused Cantina concept...
  • Three Taco Bell stores have been modified into the chain`s new small-format Go Mobile design.
  • The chain says 1,000 `bellhops` with iPads will take orders at drive-thru lanes throughout the US.
  • A Cantina store, originally geared for dine-in, has added a drive-thru lane due to the pandemic. 
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RSK: Good idea with the Bellhops. Chick-Fil-A has been doing this before the pandemic to expedite things. Bellhops can be used where zoning laws do not allow for drive thru as well.

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